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Welcome Booklet

I. Patient Charter:

The purpose of this charter is to communicate the rules of good conduct of welcoming the client/patient during his care within the Nouaceur medical centre of For Better Health Hospitals and Medical Centres.

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Rule 1

Everyone is free to choose the health establishment that will take care of them, within the capabilities of each establishment. The centre is accessible to all, any patient in danger, has the right to be admitted, examined, and cared for without any discrimination

Rule 2

The centre guarantees the quality of reception, treatment and care and makes every effort to ensure that everyone has a dignified life, while giving particular attention to the end of life

Rule 3

The information given to the patient must be accessible and honest. The client/patient participates in the therapeutic choices that concern him. A trusted person whom he freely chooses can assist him

Rule 4

A medical act can be performed only with the free and clear consent of the patient. He has the right to refuse any treatment. Any adult can express their will regarding their end of life in advanced directives

Rule 5

The client/patient may, except as provided for by law, leave the centre at any time after been informed of the possible risks to which he is exposed

Rule 6

The client/patient is treated with courtesy. His beliefs are respected. Its privacy is preserved as well as its tranquillity

Rule 7

The respect of privacy is guaranteed to all people, as well as the confidentiality of personal, administrative, medical, and social information concerning them

Rule 8

The client/patient has direct access to health information concerning him. In the event of death, his heirs benefit from this same right, under some conditions

Rule 9

The client/patient can express his observations on the quality of care and the reception he received. The Centre ensures that the rights of users are respected

Rule 10

Any person has the right to be heard by a responsible in the Centre to express their grievances and to request compensation for the damages which they consider having suffered, according to a procedure for the amicable settlement of disputes and/or before the courts

Maintaining good health is a priority for everyone and the role of a General Practitioner (GP) is to help you stay that way

II. Welcome word:

The Nouaceur medical centre of For Better Health Hospitals and Medical Centres guarantees you primary care provided by highly qualified experts, offering our team the most innovative means and techniques necessary to meet your requirements and expectations.

Our centre is managed by an establishment certified according to ISO 9001 version 2015 for all its services., and it is the first medical centre in Morocco with a modern structure based on a subscription system that will allow us to monitor your health care.

We thank you for the trust you place in our centre.

III. Description:

The Nouaceur medical centre is managed by For Better Health Hospitals and Medical Centres and assembles general practitioners and a team of nurses, caregivers, and a physiotherapist.

IV. Activities:

The main activities of this centre are:

Offers family medicine care and preventive care
Ensures regular monitoring of chronic diseases: Hypertension, diabetes, respiratory diseases
Ensures the health of mother and child
Ensures women's and men's health
Ensures women's and men's health
Well-being and check-ups
Disease screening and immunisation
Blood test and collection for analysis and transport to approved laboratories
Do additional examinations: ultrasound, ECG, urine test, etc
Post-hospitalisation patient care
Remote consultation/E-Consultation (telemedicine)
Occupational medicine: pre-employment consultation and physical fitness certificate
Chronic pain and musculoskeletal care
Physiotherapy

V. Access:

VI. Chaperon’s politic:

Your medical care:

Our staff will take care of you, being male or female without distinction. We cannot in any way guarantee that you will be examined by a professional of your choice. The Establishment in which you are is a neutral place whose mission is to provide everyone, without distinction of ethnic origin or religion, good quality care. We urge you to accept the medical organisation of the service without disturbing the treatments. If these rules are refused, we will not be able to provide you with the care you need.

VII. Your visit:

Pre-admission:

Be sure to be present at the reception and pay for your admission before the consultation.

Two types of patients can be present at the reception:

List of documents to be provided:

VIII. Fees and pricing:

Please see our fees and pricing on our website:

www.forbetterhealth.ma

IX. Your visit and staying at the centre:

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The doctor must always draw up his diagnosis with the greatest care, devoting the necessary time to it, applying as far as possible the most appropriate scientific methods.

Pre-admission

Patient health and safety

We protect your health against any infection by the daily maintenance of our premises. Thus, our committee for the fight against nosocomial infections is concerned with defining a prevention policy and the implementation of this policy.

Consultation rooms

The consultation rooms are all equipped with the materials and equipment necessary for the diagnosis and treatment of our patients.

Object of values

Avoid keeping money and valuables on you. Indeed, in case of loss or theft, the establishment cannot be held responsible.

Worship and religion

Our centre is a neutral place whose mission is to provide everyone, regardless of ethnic origin or religion, good quality care.

Privacy

Your personal information is confidential and cannot be communicated to another person.

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Obligations of good conduct

Respect the good order of the Establishment and the rules of organisation of the service.
Confidentiality of any information seen, heard, or read during your visit to the centre.
Respect the staff and address them with courtesy.
Respect the equipment and furniture.
You can be prosecuted for any occurring damage.
Any disorder will be subject to an exit from the establishment.
Any violence or offense against the centre or its staff will be subject to criminal prosecution.

Other obligations

Avoid loud conversations.
Avoid bringing young children.
Respect the hygiene instructions.
Do not bring food.
Do not bring animals.
Do not smoke in any area of our premises.

Accompaniment

If your condition justifies it and it is within our capabilities, a person of your choice can accompany you.

Payment

Social security funds and complementary organisations can replace the insured.

Obligation towards the treating doctor

For his safety and optimal care, the patient informs the doctor of any event that could shed light on his diagnosis and contribute to determining the treatment.
Within the Establishment, the patient, after having given his consent to a treatment, is required to follow it until he has told the doctor that he is stopping the treatment or until another prescriber told him to stop his treatment.

X. Quality approach and risk management:

The mission of the centre is to take care of all patients, under its capabilities, by providing them the most suited care to their state of health and their request, in a secure environment.

To meet these objectives, the centre pursues an approach of continuous improvement of quality and risk management related to care. The management of this approach is based on the monitoring of indicators, reviews made by users, and certification results, in particular. It implements improvement actions to remedy the discrepancies observed and meet your requirements.

Experts from outside the establishment are regularly tasked with evaluating this approach (measurement of the gaps between recommendations and reality). This is the certification procedure.

Specific instructions:

Fires: The fire risk is one of our major concerns. We are committed to prevention by ensuring the compliance of our premises. Our technical installations are checked annually by approved organisations.
All of our premises are equipped with smoke detectors. They are designed to limit the spread of a fire.
You must follow the instructions given by trained personnel on fire management.
Tobacco: You are in a public place it is strictly forbidden to smoke, including electronic cigarettes, throughout the Centre.
Prohibited substances: The introduction and consumption of alcohol and narcotics is prohibited in the centre.
Video Surveillance: For security reasons, the Centre is equipped with surveillance cameras.
Pictures and movies: Films and pictures within the premises of the Centre must be authorised by the Direction. Any use of your personal images or of clinic staff or other patients must be approved.

Praises, complaints, observations or suggestions

In one of the cases mentioned above, you can contact the administrator. If you are not satisfied with this process, you can meet the person delegated by the centre’s board members to receive your complaint.

If you prefer, you can write to the senior doctor;
Email: services@forbetterhealth.co.uk
Phone: +212 521 210 032

This person will ensure that your request is properly processed in accordance with the procedures provided. It can, if necessary, put you in touch with a medical or non-medical mediator, you and your family may receive, to examine the difficulties you are encountering.

Access to your medical file

You can access the information existing in your medical file, by making a request to the direction. It can be communicated to you either directly or through a doctor that you choose freely. You can also consult your file on the spot, with or without the accompaniment of a doctor, according to your choice.

However, your file cannot be available to you only a minimum of 48 hours of your request. The information can be communicated to you at the latest within eight days. However, if the information is more than five years old, this period is extended to two months. If you choose to consult the file on-site, this consultation is free. To obtain a copy of all or part of the elements of your file, the costs, limited to the cost of reproduction.

XI. Your exit:

Before leaving the service, you will be given the prescription and/or any other medical prescription issued by the doctor to ensure continuity of treatment and care.

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Welcome Booklet

Table of contents:

I. Patient Charter:

The purpose of this charter is to communicate the rules of good conduct of welcoming the client/patient during his care within the Nouaceur medical centre of For Better Health Hospitals and Medical Centres.

Maintaining good health is a priority for everyone and the role of a General Practitioner (GP) is to help you stay that way

II. Welcome word:

III. Description:

IV. Activities:

The main activities of this centre are:

V. Access:

VI. Chaperon’s politic:

Your medical care:

VII. Your visit:

Pre-admission:

List of documents to be provided:

VIII. Fees and pricing:

IX. Your visit and staying at the centre:

X. Quality approach and risk management:

Specific instructions:

Praises, complaints, observations or suggestions

Access to your medical file

XI. Your exit:

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