info@fbh.ma
06 65 256 426
05 23 309 302
06 65 256 426
05 23 309 302
info@fbh.ma
06 65 256 426
05 23 309 302
06 65 256 426
05 23 309 302
Our medical centres FBH offer you primary care that is provided by highly qualified national and international experts.
Our centres are managed by an establishment certified according to ISO 9001 version 2015 for all its services, and it is the first medical centre in Morocco with a modern structure based on a subscription system that will allow us to monitor your health care.
We thank you for the trust you place in our centre.
Everyone is free to choose the health establishment that will take care of them, within the capabilities of each establishment. The centre is accessible to all, any patient in danger, has the right to be admitted, examined, and cared for without any discrimination.
The centre ensures the quality of reception, treatment and care and makes every effort to ensure that everyone has a dignified life, while giving particular attention to the end of life.
The information given to the patient must be accessible and honest. The client/patient participates in the therapeutic choices that concern him. A trusted person whom he freely chooses can assist him.
A medical act can be performed only with the free and clear consent of the patient. He has the right to refuse any treatment. Any adult can express their will regarding their end of life in advanced directives.
The client/patient may, except as provided for by law, leave the centre at any time after been informed of the possible risks to which he is exposed.
The client/patient is treated with courtesy. His beliefs are respected. Its privacy is preserved as well as its tranquillity.
The respect of privacy of all people is our priority, as well as the confidentiality of personal, administrative, medical, and social information concerning them.
The client/patient has direct access to health information concerning him. In the event of death, his heirs benefit from this same right, under some conditions.
The client/patient can express his observations on the quality of care and the reception he received. The Centre ensures that the rights of users are respected.
Any person has the right to be heard by a responsible in the centre to express their grievances and to request compensation for the damages which they consider having suffered, according to a procedure for the amicable settlement of disputes and/or before the courts.
Will you be examined?
If you want, we can offer you a member of the staff to be with you;
Otherwise, a friend or a family member can be with you.
Please ask that to the Doctor or Nurse.
The mission of the centre is to take care of all patients, under its capabilities, by providing them the most suited care to their state of health and their request, in a secure environment.
To meet these objectives, the centre pursues an approach of continuous improvement of quality and risk management related to care. The management of this approach is based on the monitoring of indicators, reviews made by users, and certification results, in particular. It implements improvement actions to remedy the discrepancies observed and meet your requirements.
Experts from outside the establishment are regularly tasked with evaluating this approach (measurement of the gaps between recommendations and reality). This is the certification procedure.
In one of the cases mentioned above, you can contact the administrator. If you are not satisfied with this process, you can meet the person delegated by the centre’s board members to receive your complaint.
In any case, please speak to a member of staff, or email: info@fbh.ma or call: 0665 256 426
This person will ensure that your request is properly processed in accordance with the procedures provided. It can, if necessary, put you in touch with a medical or non-medical mediator, you and your family may receive, to examine the difficulties you are encountering.
You can access the information existing in your medical file, by making a request to: info@fbh.ma
It can be communicated to you either directly or through a doctor that you choose freely. You can also consult your file on the spot, with or without the accompaniment of a doctor, according to your choice. However, your file and the information can be available and communicated to you within 2 weeks of your request.
However, if the information is more than five years old, this period might be extended.
Our brand new services in your area and beyond, are yours for the taking, and we are happy to receive your enquiries
Our healthcare system is an integrated care model that is supported by a patient care information system
Our brand new services in your area and beyond are yours for the taking, and we are happy to receive your enquiries
